Privacy Policy

Effective Date: March, 2025
Last Updated: March, 2025

Introduction

Welcome to Ohana Pet Resort ("Company," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website https://ohanapetfrisco.com or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

Information We Collect

A. Personal Information

• Contact Details: Name, phone number, email address.

• Pet Details: Name, breed, age, medical history, special needs.

• Payment Information: Securely processed when booking services.
  

B. Automatically Collected Data

• Usage Data: IP address, browser type, device details.

• Cookies & Tracking: To improve site functionality and user experience.
  

3. How We Use Your Information

We use collected data to:

• Provide and enhance pet care services.

• Process payments and manage bookings.

• Send SMS notifications for bookings, reminders, and promotions.

• Improve website functionality and user experience.

• Comply with legal and regulatory obligations.
  

4. Information Sharing & Disclosure

We do not sell your personal information. However, we may share it with:

• Service Providers (e.g., payment processors, customer support).

• Legal Authorities (if required by law or to protect rights and safety).
  

5. SMS & Communication Policy

By providing your phone number, you consent to receive SMS messages from Ohana Pet Resort regarding:

• Appointments and reminders

• Exclusive promotions

• Customer support

Opt-Out: Reply "STOP" to unsubscribe at any time.
Messaging Fees: Standard carrier rates may apply.

6. Data Security & Retention

We implement security measures to protect your data. However, no online system is entirely secure.

A. How Long We Keep Data

We retain personal data as long as necessary for operational, legal, and compliance reasons. You may request deletion of your data by contacting us.

7. Your Rights & Choices

You have the right to:

• Access and update your personal data.

• Opt out of marketing communications.

• Request data deletion (subject to legal obligations).

Contact us to exercise these rights.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies, so we encourage you to review them separately.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will be available on our website.

11. Contact Us

For any questions or requests, please contact us:

Email: stay@ohanapetfrisco.com
Phone: +1 972-668-9663
Website: https://ohanapetfrisco.com